Retail Team Member II - FT - Carolina Forest

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Myrtle Beach (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

A community-focused organization in Myrtle Beach is seeking a Retail Team Member II to enhance customer experiences and efficiently manage donation processes. The ideal candidate will deliver outstanding service, support a culture of respect and inclusivity, and ensure all operational standards are met. This role requires enthusiasm for learning and participation in training programs aimed at personal and professional growth. Candidates must be able to handle various retail responsibilities and maintain a clean, organized environment.

Responsibilities

• Delivers Amazing Customer Experience to all customers.
• Acts as an ambassador of the company and its values.
• Participates in training and development actively.
• Supports a culture of diversity and inclusivity.
• Receives donations using established procedures.
• Sorts and prices donations for sale.
• Utilizes point-of-sale system accurately.
• Records donations and sales transactions.
• Meets production and performance goals.
• Maintains a clean work environment.
• Reports security issues to management.
• Complies with safety standards.
• Performs other related duties as assigned.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job‑related duties as assigned by a member of store management.

Job description

United States, South Carolina, Myrtle Beach

Summary

As the face of Palmetto Goodwill's retail locations, team members in the Retail Team Member II position provide Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient merchandising and sale of donations.

Essential Duties and Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks Softlines donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round‑up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, Softlines production, or donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job‑related duties as assigned by a member of store management.

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