Retail Team Member II - FT - James Island

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Charleston (SC); On-site; USD 27,000 - 36,000; Full time

Job summary

Palmetto Goodwill is seeking a Retail Team Member II to greet donors, process donations, and merchandise items, ensuring an Amazing Customer Experience. The role emphasizes teamwork, adherence to I-CARE values, and a willingness to learn and grow within a diverse, inclusive environment.

The position requires accurate donation recording, efficient POS use, and achievement of production goals while maintaining a safe, organized store.

Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Participates in training and development for growth within the organization.
• Maintains a culture of diversity, inclusivity, and belonging; ensures team members feel respected and included.
• Receives donations from donors using the GRATIS process (Greet, Receipt, Assist, Thank, Invite back, Sort).
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Uses the point-of-sale system to complete sales and encourages customers to round up for mission impact.
• Records donations, production of merchandise, and specified tasks accurately.
• Meets production goals and maintains a clean, safe work environment.
• Reports security or theft concerns to management or Asset Protection as needed.
• Complies with agency policies, safety standards, and regulatory requirements.

Job description

Summary

As the face of Palmetto Goodwill's retail locations, team members in the Retail Team Member II position provide Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient merchandising and sale of donations.

Essential Duties and Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management.