Retail Team Member II - FT - Conway

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Conway (SC); On-site; USD 26,000 - 32,000; Full time

Job summary

Palmetto Goodwill is hiring for a Retail Team Member II to support donation intake, merchandising, and sales at our Conway location. You will deliver outstanding customer experiences and help maintain efficient donation processing and pricing.

The role emphasizes teamwork, learning, and adherence to our values. You will contribute to a welcoming store environment and assist in achieving store production goals through various duties.

Qualifications

• Strong customer service mindset with a friendly demeanour.
• Ability to quickly learn and use a point-of-sale system.
• Attention to accuracy when handling cash and transactions.
• Experience with sorting, pricing, and stocking donations.

Responsibilities

• Delivers ACE (Amazing Customer Experience) to all customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE values.
• Participates in training and development to grow in the role.
• Supports a diverse, inclusive, and welcoming team environment.
• Receives donations from donors using GRATIS process.
• Sorts, prices, and stocks hardline donations for sale.
• Sorts, tags, and stocks softline donations for sale.
• Operates the POS system to complete merchandise sales and encourages round-up.

Skills

Customer service

POS system proficiency

Cash handling

Donation processing

Job description

Summary

As the face of Palmetto Goodwill's retail locations, team members in the Retail Team Member II position provide Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient merchandising and sale of donations.

Essential Duties and Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas;maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management.