Retail Team Leader & Sales Coach

T-Mobile; Bartlesville (OK); Sur place; USD 43 000 - 101 000; Plein temps

Avantages offerts par ce poste

Stock grants

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Medical/dental/vision coverage

Résumé du poste

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes.

It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. The work directly influences customer experience and the store's financial and operational success.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsabilités

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Connaissances

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Formation

High School Diploma/GED

Description du poste

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes.

It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. The work directly influences customer experience and the store's financial and operational success.