Retail Store Leader: Drive Sales & Customer Experience

T-MOBILE USA, Inc.; City of Dunkirk (NY); On-site; USD 74,000 - 133,000; Full time

Job summary

This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards.

The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency, and the work

Qualifications

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards.

The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency, and the work