Retail Team Leader — Lead, Coach & Elevate Customer Experience

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Batesville (IN); On-site; USD 21,000 - 22,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Batesville, IN to drive store success, deliver exceptional customer experiences, and develop team members. You will partner with store leadership to oversee daily operations, coach staff, ensure accurate pricing, and maintain a safe, welcoming store environment.

Starting pay is $15.00 per hour, with the possibility to move up to $16.00 after completing digital literacy training; this is a regular full-time position with

Qualifications

• 1+ year of retail leadership or supervisory experience.
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Fluent English communication.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve concerns professionally.
• Coach, train, and develop retail associates.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures are followed.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.

Skills

Retail Leadership

Customer Service

Team Development

English Communication

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader in Batesville, IN to drive store success, deliver exceptional customer experiences, and develop team members. You will partner with store leadership to oversee daily operations, coach staff, ensure accurate pricing, and maintain a safe, welcoming store environment.

Starting pay is $15.00 per hour, with the possibility to move up to $16.00 after completing digital literacy training; this is a regular full-time position with