Retail Team Leader (Key Holder) – Growth & Leadership

Gordon Food Service; Cleveland (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Holidays Off

Advancement opportunities

Healthcare benefits

Job summary

Gordon Food Service is hiring a Retail Team Leader for our Cleveland location. This role supports daily store operations, oversees stocking, and ensures product quality while delivering excellent customer service.

The leader will open/close the store, assist in unloading deliveries, manage cash handling, and train team members. Located at 1363 W 117th St, Cleveland OH 44107, hours vary Mon–Sat 7AM–8PM and Sun 9AM–6PM.

Qualifications

• Minimum 1–2 years of retail experience with increasing responsibility.
• Physical ability to regularly lift up to 50 lbs with occasional overhead lifting.
• High School Diploma or equivalent required.

Responsibilities

• As part of the leadership team, open and close the store and support daily operations.
• Unload merchandise from delivery trucks, stock shelves, and move items from stockroom to floor.
• Maintain merchandise rotation, food handling, and product quality.
• Provide exceptional customer service and build strong sales relationships.
• Handle cash, deposits, and counting of registers.
• Lead, train, and develop the sales team.

Skills

Customer service

Leadership

Stocking

Inventory management

POS operation

Team training

Education

High School Diploma or equivalent

Tools

POS system

Walkie lift

Forklifts

Job description

Gordon Food Service is hiring a Retail Team Leader for our Cleveland location. This role supports daily store operations, oversees stocking, and ensures product quality while delivering excellent customer service.

The leader will open/close the store, assist in unloading deliveries, manage cash handling, and train team members. Located at 1363 W 117th St, Cleveland OH 44107, hours vary Mon–Sat 7AM–8PM and Sun 9AM–6PM.