Retail Team Leader – Inspire Teams & Elevate Service
Mountain Group
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Benefits offered by this job
Job summary
Mountain Warehouse is seeking a confident Team Leader to guide a retail team in a fast-paced environment, delivering exceptional customer service, strong visual merchandising, and operational excellence. You will inspire colleagues, coach and mentor the team, and ensure the store meets sales targets and KPIs while maintaining a welcoming shopping experience.
The role emphasizes leadership, communication, and collaboration with a focus on customer satisfaction, product knowledge, and safety.
Qualifications
- Experience leading retail teams and achieving targets.
- Strong coaching, training, and mentoring abilities.
- Excellent customer service and communication skills.
Responsibilities
- Lead and motivate retail team to deliver targets and a great shopping experience.
- Maintain store standards: stock presentation, ticketing, and organization.
- Oversee daily store operations including opening/closing duties and health & safety.
- Drive visual merchandising to create an inviting space and brand consistency.
- Develop team capabilities through coaching and feedback.
Skills
Job description
Mountain Warehouse is seeking a confident Team Leader to guide a retail team in a fast-paced environment, delivering exceptional customer service, strong visual merchandising, and operational excellence. You will inspire colleagues, coach and mentor the team, and ensure the store meets sales targets and KPIs while maintaining a welcoming shopping experience.
The role emphasizes leadership, communication, and collaboration with a focus on customer satisfaction, product knowledge, and safety.
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