Retail Team Leader — Inspire, Coach & Drive Store Success

Mountain Group; Auburn (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

28 days annual leave

Employee Assistance Programme

Colleague Referral Incentive

Pension scheme

Uniform allowance

Job summary

Mountain Warehouse in Auburn, WA is seeking a confident Team Leader to guide a retail team, drive sales, and deliver outstanding customer experiences. You will coach staff, oversee stock presentation, and ensure store standards and safety are maintained daily.

You’ll lead visual merchandising, training, and daily operations while maintaining a welcoming, high-energy shopping environment and building strong community connections. Join us to shape an engaging store experience.

Qualifications

• Experience leading retail teams and coaching staff.
• Strong customer service and communication skills.
• Familiar with visual merchandising and stock presentation.
• Ability to drive sales through coaching and performance management.
• Problem-solving and proactive in improving store operations.

Responsibilities

• Lead and develop the retail team to meet targets and deliver exceptional service.
• Maintain store standards, stock presentation, and safety procedures.
• Drive sales and KPIs through coaching and performance management.
• Represent the brand with professionalism and create a welcoming customer experience.

Skills

Team leadership

Customer service

Visual merchandising

Communication

Problem solving

Tools

POS systems

Job description

Mountain Warehouse in Auburn, WA is seeking a confident Team Leader to guide a retail team, drive sales, and deliver outstanding customer experiences. You will coach staff, oversee stock presentation, and ensure store standards and safety are maintained daily.

You’ll lead visual merchandising, training, and daily operations while maintaining a welcoming, high-energy shopping environment and building strong community connections. Join us to shape an engaging store experience.