Retail Team Leader - Guest Service & Training

James Avery Artisan Jewelry; Bastrop (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

James Avery Artisan Jewelry seeks a Store Supervisor to assist Store Management with in-store supervision and directing personnel. You will lead associates, deliver top customer service, and act as a front-line member of the Retail Store Leadership Team at our Burleson Crossing location in Bastrop, TX.

Responsibilities include resolving guest issues, monitoring service levels, managing returns, training staff, and supporting inventory, planning, and store events.

Qualifications

• High school diploma or GED required or equivalent education/experience.
• Preferred at least 1 year of retail or customer service experience.
• Previous supervisory experience is desirable.

Responsibilities

• Directs personnel and provides leadership to all associates.
• Resolves guest issues effectively and maintains high service levels.
• Monitors guest service levels and provides feedback as needed.
• Monitors and approves guest returns per retail policies.
• Assists in opening and closing duties and store operations.
• Trains associates and coordinates regular or seasonal training.
• Assists in inventory activities, shipping and receiving, and issue notification.

Skills

Leadership

Customer Service

Supervisory Experience

Education

High school diploma or GED

Job description

James Avery Artisan Jewelry seeks a Store Supervisor to assist Store Management with in-store supervision and directing personnel. You will lead associates, deliver top customer service, and act as a front-line member of the Retail Store Leadership Team at our Burleson Crossing location in Bastrop, TX.

Responsibilities include resolving guest issues, monitoring service levels, managing returns, training staff, and supporting inventory, planning, and store events.