Retail Jewelry Team Lead: Guest Service & Training

James Avery Craftsman, Inc.; Cypress (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

James Avery Craftsman, Inc. in Cypress, TX seeks a part-time Store Supervisor to assist management and lead the front-line team. You will deliver outstanding guest service, supervise associates, and help manage daily store operations on-site.

Responsibilities include resolving guest issues, handling returns per policy, conducting staff training, and supporting inventory and opening/closing procedures to ensure a high standard of store performance.

Qualifications

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred.
• Previous supervisory experience is preferred.
• Background check and drug screen required before starting.

Responsibilities

• Assists Store Management with in-store supervision and directs personnel.
• Resolves guest issues effectively and monitors service levels.
• Monitors and approves guest returns per retail policy.
• Prepare and review supply orders from the JAC warehouse and other channels.
• Lead store opening and closing duties and conduct team training.
• Assist in inventory process, shipping/receiving, and cycle counts.

Skills

Leadership

Guest service

Communication

Training

Education

High school diploma or equivalent

Job description

James Avery Craftsman, Inc. in Cypress, TX seeks a part-time Store Supervisor to assist management and lead the front-line team. You will deliver outstanding guest service, supervise associates, and help manage daily store operations on-site.

Responsibilities include resolving guest issues, handling returns per policy, conducting staff training, and supporting inventory and opening/closing procedures to ensure a high standard of store performance.