Retail Team Leader - Full Time

Goodwill Industries of West Michigan, Inc.; Michigan; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Family-friendly hours

Paid time off

Closed on major holidays

Caring & Inclusive culture

Supports a great cause

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a retail operations professional to support daily store management, merchandising, and reporting. The role involves supervising staff and volunteers, training, and enforcing store policies to maintain efficient, customer-focused service.

The position requires at least one year in retail operations, a high school diploma, and the ability to work weekends and holidays. A valid driver’s license and insurance where applicable are preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year experience in retail operations.
• Ability to work weekends and holidays; overtime as needed.
• Valid driver’s license and insurance where applicable.

Responsibilities

• Assist store management with daily operations execution.
• Oversee merchandising: display, rotation, pricing, and inventory control.
• Provide timely sales reports and accurate retail information.
• Supervise personnel, clients, and volunteers; direct training.
• Enforce GIWM procedures and store policies daily.
• Ensure premises maintenance and safety compliance (OSHA/MIOSHA).
• Perform duties of Lead Cashier or Retail Associate as needed.

Skills

Accounting accuracy

Customer relations

Independent thinking

Pricing & sorting

6S / Kaizen

Safety compliance

Education

High school diploma

Job description

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility:

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions:

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Performjob functions of a Lead Cashier, Retail Associate, as required.

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year experience in retail operations required.

Work Conditions:

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies:

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

Goodwill Industries of West Michigan, Inc.