Assistant Retail Manager Full-Time

Goodwill Industries of West Michigan, Inc.; Cedar Springs (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Goodwill Industries of West Michigan, Inc. seeks an Assistant Retail Manager to support the Retail Store Manager in daily store operations in Michigan.

The role emphasizes responsible supervision of staff, volunteers, and customers, ensuring friendly service, accurate records, and compliance with safety and loss-prevention measures. Key responsibilities include merchandising, pricing, inventory control, staff training, performance evaluations, and maintaining store procedures per GIWM policies.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years’ experience in retail operations required; supervisory experience preferred.
• Strong computer and record-keeping skills; familiarity with GIWM policies.

Responsibilities

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.
• General operations including acquisition, display, pricing, inventory, and rotation of goods.
• Performing administrative and clerical duties; provide sales reports and timely, accurate information.
• Oversee personnel, clients, and volunteers assigned to the retail store; support training and evaluations.
• Enforce store procedures and GIWM policies; ensure grounds/building maintenance and safety compliance.
• Assist with lead cashier and retail associate functions as required; support loss prevention efforts.

Skills

Public relations

Microsoft Office

Customer service

Record keeping

Bookkeeping

Customer relations

5S Kaizen

Driver's license

Forklift license

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Assistant Retail Manager, Full Time - Salary

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

PRIMARY RESPONSIBILITIES

Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

JOB FUNCTIONS

• Assist the Retail Store Manager with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directs training and assists with employee performance evaluations.
• Handles personnel issues, provides proper documentation and assists with corrective actions when required.
• Enforcing store procedures and GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier, Retail Associate, as required.

PHYSICAL REQUIREMENTS

Medium work, occasionally exerting up to 50 pounds of force and/or up to 25 pounds of lifting, frequent lifting up to 10 pounds, carrying, pushing, pulling, bending, climbing, reaching, handling, hearing, talking, seeing and repetitive movement.

WORK CONDITIONS

Inside generally 100%, however, may include outside work on occasion.

Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.

Available and on call for emergency situations at stores.

Use of personal vehicle to conduct agency business, as needed.

Some travel required for off-site meetings and coverage at other stores.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

Minimum of two (2) years experience in retail operations required. Supervisory experience preferred.

CORE COMPETENCIES

• Maintain good public relations and positively promoting the agency and retail store image.
• Proficient in the use of computers and Microsoft office suite.
• Maintain accurate records and reports pertinent to retail store operation.
• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Kaizen principles: follow 5S Checklist, procedures, signage, and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

SUPERVISION RECEIVED

Works under the direct supervision of the Retail Store Manager.

SUPERVISION EXERCISED

Assist in supervising all staff, clients, and volunteers assigned to the retail store.

Goodwill Industries of West Michigan, Inc.