Retail Team Leader - Part Time

Goodwill Industries of West Michigan, Inc.; Cedar Springs (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Goodwill Industries of West Michigan, Inc. in Michigan is seeking a Retail Operations Lead to support store management in daily operations, including merchandise flow, pricing, inventory, and reporting.

The position requires at least one year in retail operations and a high school diploma or equivalent; weekend and holiday availability is expected. You will supervise staff and volunteers, enforce procedures, and uphold safety, security, and customer service standards.

Qualifications

• Minimum of one year experience in retail operations.
• High school diploma or equivalent preferred.

Responsibilities

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Performjob functions of a Lead Cashier, Retail Associate, as required.

Skills

Retail operations

Customer service

Team supervision

Inventory control

Loss prevention

Education

High school diploma or equivalent

Job description

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility:

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions:

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Performjob functions of a Lead Cashier, Retail Associate, as required.

Education:

• High school diploma or equivalent preferred.

Experience:

• Minimum of one year experience in retail operations required.

Work Conditions:

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies:

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

Goodwill Industries of West Michigan, Inc.