Retail Team Leader - Full Time

Goodwill-Industries-of-West-Michigan,-Inc; Holland (MI); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Goodwill Industries of West Michigan, Inc. is seeking a Retail Operations role to assist with daily store functions, oversee staff and volunteers, and maintain compliance with safety and policy standards. This position supports management in merchandising, pricing, and inventory control across store operations.

The role emphasizes accurate reporting, training, and applying procedures to ensure a productive, customer-focused environment within the community store network.

Formación

• High school diploma or equivalent is required.
• Minimum of one year experience in retail operations is required.
• Overseeing personnel, clients and volunteers at the retail store is part of the role.
• Demonstrates accuracy in accounting and pricing, and ensures safety and compliance.

Responsabilidades

• Assist store management with the execution of daily operations.
• General operations including acquisition, display, pricing, inventory management, and rotation of goods.
• Provide sales reports and accurate retail information in a timely manner.
• Oversee personnel, clients and volunteers assigned to the retail store.
• Direct training and enforcement of GIWM policies daily.
• Ensure grounds and building are maintained and safety/OSHA/MIOSHA compliance is met.
• Perform duties of Lead Cashier or Retail Associate as needed.

Educación

High school diploma or equivalent

Descripción del empleo

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility:

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions:

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Performjob functions of a Lead Cashier, Retail Associate, as required.

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year experience in retail operations required.

Work Conditions:

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies:

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

Goodwill Industries of West Michigan, Inc.