Retail Team Leader — Drive Sales & Develop People

Primark; Freehold Township (NJ); On-site; USD 34,000 - 37,000; Full time

Job summary

Primark is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will work closely with management to support daily store operations, maintain high standards, and create an engaged, efficient store environment.

You will coach staff, manage tasks, and ensure pricing, signage, and stock organization align with goals. English communication and proactive leadership are essential for success in this role.

Qualifications

• Must be able to lead, motivate, and manage a team effectively.
• Strong customer service skills to deliver a great shopping experience.
• Excellent organizational and time-management abilities.
• Clear and effective communication with customers and colleagues.
• Ability to think on your feet and solve problems quickly.
• Comfort with retail technology including POS and self-checkouts.

Responsibilities

• Lead and develop a team of Sales Associates.
• Collaborate with management to run daily store operations.
• Ensure store standards, stock levels, and merchandising are on point.
• Coach and support colleagues through feedback and onboarding.
• Oversee opening/closing duties and daily task assignment.
• Address customer issues professionally and escalate when needed.

Skills

Leadership

Customer service

Organizational skills

Communication

Problem solving

Retail tech familiarity

Tools

POS devices

Cash registers

Self-checkouts

Tablets

Job description

Primark is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will work closely with management to support daily store operations, maintain high standards, and create an engaged, efficient store environment.

You will coach staff, manage tasks, and ensure pricing, signage, and stock organization align with goals. English communication and proactive leadership are essential for success in this role.