Retail Team Leader - Customer Impact & Training

Goodwill Industries of Southwestern Michigan; Paw Paw (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Goodwill Industries of Southwestern Michigan in Paw Paw, Michigan, seeks a Team Leader to drive customer service, supervise a small team, and help meet sales goals at our Paw Paw store.

The role requires leadership, cash handling, training staff, and flexibility to open or close; a high school diploma is preferred. A reliable vehicle and pre-employment screening are required. Join a nonprofit focused on community impact with a comprehensive benefits package.

Qualifications

• Demonstrated competence in interpersonal relations, leadership and problem solving.
• Demonstrated experience in cash handling.
• Strong reading, writing, speaking and communication skills.
• Strong mathematics skills related to retail operations.
• Ability to train and explain processes to others.
• Ability to motivate self and others.
• Previous team leadership experience preferred.
• Must be able to lift 35 pounds repeatedly and work varied hours.

Responsibilities

• Demonstrate excellence in customer service.
• Work with team members to meet and exceed sales goals through service, production, merchandising and accurate business practices.
• Maintain proper in-store stock levels and report variances.
• Know and demonstrate all aspects of cash handling procedures.
• Train team members in proper procedures.
• Follow all safety guidelines and procedures.
• Perform any additional duties as assigned by management.

Skills

Team leadership

Cash handling

Customer service

Communication skills

Retail math

Staff training

Education

High school diploma or equivalent

Job description

Goodwill Industries of Southwestern Michigan in Paw Paw, Michigan, seeks a Team Leader to drive customer service, supervise a small team, and help meet sales goals at our Paw Paw store.

The role requires leadership, cash handling, training staff, and flexibility to open or close; a high school diploma is preferred. A reliable vehicle and pre-employment screening are required. Join a nonprofit focused on community impact with a comprehensive benefits package.