Retail Team Leader & Coach

Alabama-Goodwill-Industries,-Inc.-; Birmingham (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

Alabama Goodwill Industries (AGI) in Birmingham seeks a Team Leader Coach to support store operations, develop staff, and drive customer service excellence. You will act in the TLC role in the absence of the Team Leader Coach, gaining experience in leadership, processing, retail, and co-worker training.

Responsibilities include hiring, onboarding, training, coordinating daily customer service, monitoring performance and store metrics, and ensuring policy adherence while representing AGI to

Qualifications

• Attention to detail essential for accurate records.
• Clear and professional communication with customers and team.
• Strong problem-solving and decision-making skills.
• Self-motivated with daily drive to improve operations.
• Minimum 1–3 years retail supervisory experience.

Responsibilities

• Assist the Team Leader Coach with strategies to attract donors, customers, and team members.
• Hire, onboard, and train team members.
• Coordinate daily customer service operations and track goals.
• Monitor store inventory and analyze retail data.
• Supervise and motivate staff; handle customer complaints.

Skills

Detail oriented

Effective communication

Problem solving

Self-starter

Retail supervision

Education

High school diploma or equivalent

Undergraduate degree preferred

Job description

Alabama Goodwill Industries (AGI) in Birmingham seeks a Team Leader Coach to support store operations, develop staff, and drive customer service excellence. You will act in the TLC role in the absence of the Team Leader Coach, gaining experience in leadership, processing, retail, and co-worker training.

Responsibilities include hiring, onboarding, training, coordinating daily customer service, monitoring performance and store metrics, and ensuring policy adherence while representing AGI to