Retail Team Leader & Coach — Elevate Store Operations

Priority Dispatch Corp.; Decatur (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

Alabama Goodwill Industries is seeking a Team Leader Coach to support leadership in store operations and staff development. You will assist in planning strategies to attract donors and customers while ensuring excellent service.

The role includes onboarding new team members, coaching staff, and monitoring performance against objectives. Responsibilities also cover supervising daily operations, managing inventory and budgets, and handling customer and donor issues with professionalism.

Qualifications

• Detail oriented mindset essential for retail operations.
• Effective communication with workers and customers required.
• Strong problem solving and quick decision-making abilities.
• Self-motivated and driven to grow location and performer.

Responsibilities

• Assist Team Leader Coach in planning strategies to attract donors, customers, and team members.
• Hire, onboard, and train team members; coordinate daily customer service operations.
• Track weekly, monthly, quarterly, and annual objectives and monitor store performance.
• Supervise and motivate staff; coach new and existing team members.
• Monitor budgets, inventory, and operating costs; conduct regular audits.
• Handle customer and donor complaints; provide world-class service.

Skills

Detail oriented

Effective communication

Problem solving abilities

Driven/Self-Starter

Education

High school diploma or equivalent

Undergraduate degree preferred

Job description

Alabama Goodwill Industries is seeking a Team Leader Coach to support leadership in store operations and staff development. You will assist in planning strategies to attract donors and customers while ensuring excellent service.

The role includes onboarding new team members, coaching staff, and monitoring performance against objectives. Responsibilities also cover supervising daily operations, managing inventory and budgets, and handling customer and donor issues with professionalism.