Retail Team Leader

Placements24; Waukee (IA); Hybrid; USD 11,000 - 16,000; Full time

Job summary

Placements24 in Paarl, Western Cape, seeks an experienced Retail Team Leader to guide a team of sales associates, motivate performance, and ensure outstanding customer service. You will implement store strategies, maintain visual presentation, and drive daily operations.

The role requires strong communication, leadership, and proficiency with POS systems and inventory processes; weekend shifts and a proactive approach to problem solving are essential.

Qualifications

• Experience leading retail teams in a high-volume environment.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency with retail POS systems and basic inventory tools.

Responsibilities

• Lead and motivate a team of retail sales associates to achieve sales objectives and customer service standards.
• Assist customers with product selection, sales, and resolving inquiries or issues.
• Oversee daily store operations, including opening, closing, and cash handling procedures.
• Ensure effective visual merchandising and store presentation standards are maintained.
• Support inventory management functions, including stock receiving and organization.
• Contribute to staff training and development, promoting a culture of continuous improvement.

Skills

Retail leadership

Customer service

Communication

POS systems

Inventory management

Job description

About the Role

Our client is looking for an enthusiastic and experienced Retail Team Leader to guide their team in Paarl . You will play a crucial role in motivating sales associates, ensuring exceptional customer service, and driving store performance. This position requires a leader who can inspire a team to achieve targets while fostering a positive and collaborative work environment. You will be instrumental in executing store strategies and maintaining high standards of product presentation and customer engagement within the Western Cape retail setting, acting as a key point of contact for both customers and staff.

Key Responsibilities

• Lead and motivate a team of retail sales associates to achieve sales objectives and customer service standards.
• Assist customers with product selection, sales, and resolving inquiries or issues.
• Oversee daily store operations, including opening, closing, and cash handling procedures.
• Ensure effective visual merchandising and store presentation standards are maintained.
• Support inventory management functions, including stock receiving and organization.
• Contribute to staff training and development, promoting a culture of continuous improvement.

Requirements

• Previous experience in a retail leadership or supervisory role.
• Demonstrated ability to lead, motivate, and manage a team effectively.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with retail POS systems and inventory management software.
• A proactive approach to problem-solving and operational efficiency in Paarl .
• Flexibility to work various shifts, including weekends.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• Employee discounts on merchandise.
• A dynamic and supportive team culture.
• Exposure to various aspects of retail management.