Retail Banking Branch Manager

Placements24; Waukee (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund benefits

Paid time off

Career development opportunities

Job summary

Placements24 is seeking an experienced Retail Banking Branch Manager to lead a US-based branch. The role focuses on directing daily operations, driving sales of retail products, and maintaining exceptional service standards.

You will guide a team, ensure compliance, and execute community outreach to grow the branch footprint. The ideal candidate has a strong leadership background in banking, a track record of achieving targets, and a commitment to delivering customer value in a competitive

Qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• Minimum 5 years in retail banking, with 2+ years in supervision or management.
• Proven leadership, sales, and operational management in a branch setting.
• Strong knowledge of retail banking products, services, and risk/compliance.

Responsibilities

• Oversee daily branch operations with accuracy and policy adherence.
• Coach and motivate staff to meet performance goals.
• Drive sales of accounts, loans and investments.
• Deliver exceptional customer service and build client relationships.
• Manage risk and regulatory compliance within the branch.
• Monitor performance metrics and implement improvement plans.
• Lead local marketing and community outreach to expand the customer base.
• Handle escalated issues and provide timely resolutions.

Skills

Leadership

Sales excellence

Operations management

Education

Bachelor's degree in Business Administration, Finance, Marketing, or a related field

Tools

Banking software

CRM systems

Job description

About the Role

Our client, a trusted name in South African banking, is looking for an experienced and dynamic Retail Banking Branch Manager to lead their branch in Paarl, Western Cape . This leadership role involves overseeing all branch operations, managing a team of banking professionals, and driving business growth through exceptional customer service and strategic sales initiatives. You will be responsible for ensuring operational efficiency, maintaining high compliance standards, and fostering a positive and productive work environment. This is a fantastic opportunity for a seasoned banking leader to make a significant impact on the local community and contribute to the success of a well-respected financial institution.

Key Responsibilities

• Manage day-to-day branch operations, ensuring efficiency, accuracy, and adherence to bank policies and procedures.


• Lead, coach, and motivate branch staff to achieve individual and team performance goals.


• Drive sales of the bank's retail products and services, including accounts, loans, and investments.


• Ensure exceptional customer service standards are met and exceeded, fostering strong client relationships.


• Oversee risk management and compliance within the branch, ensuring adherence to all regulatory requirements.


• Monitor branch performance against key metrics and implement strategies for improvement.


• Develop and execute local marketing and community outreach initiatives to enhance branch visibility and customer base.


• Handle escalated customer issues and provide timely resolutions.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.


• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management role.


• Proven track record of leadership, sales success, and operational management within a branch environment.


• Strong understanding of retail banking products, services, and operations.


• Excellent customer service, communication, and interpersonal skills.


• Knowledge of compliance and risk management principles in banking.


• Proficiency in banking software and CRM systems.


• Ability to motivate and develop a team.

Benefits

• Our client offers a competitive salary, performance-based incentives, comprehensive medical aid, retirement fund benefits, and ample paid time off.


• Opportunities for further professional development and career advancement within the organization are readily available.


• This role offers a rewarding career path within the Banking & Finance sector, allowing you to lead and contribute significantly to the financial well-being of the Paarl community.