Retail Team Lead - Training & High-Performance Service

Whole Foods Market; Paramus (NJ); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Team Member perks access

Job summary

Whole Foods Market in Paramus, NJ is hiring for a Team Leader/Store Support role. You will supervise and delegate tasks to team members, train with Team Trainer, keep shelves stocked, and resolve customer situations, while maintaining high standards of retail execution.

This position requires 12+ months retail experience, physical ability to lift 50 pounds, and flexibility for nights, weekends, holidays. Compensation ranges $19.50 to $30.20 per hour, with benefits including store discount and

Qualifications

• Extensive knowledge of Store Support team procedures and policies.
• Ability to train others effectively.
• Strong product knowledge and awareness of new products.
• Excellent interpersonal, motivational, team building, and customer relation skills.
• Proficiency with email, Microsoft Office, and related applications.
• Advanced knowledge of regulatory and safety policies.
• Strong math skills for financial performance and inventory management.
• Demonstrated leadership and delegation abilities.
• Decision-making and prioritization skills.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Works with Team Trainer to train Team Members in a high-performance team.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Keeps all cases and shelves clean, well-stocked and properly rotated.
• Resolves difficult customer situations.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Store procedures knowledge

Training & coaching

Product knowledge

Regulatory & safety policies

Inventory management

Tools

Email proficiency

Microsoft Office

Inventory software

Job description

Whole Foods Market in Paramus, NJ is hiring for a Team Leader/Store Support role. You will supervise and delegate tasks to team members, train with Team Trainer, keep shelves stocked, and resolve customer situations, while maintaining high standards of retail execution.

This position requires 12+ months retail experience, physical ability to lift 50 pounds, and flexibility for nights, weekends, holidays. Compensation ranges $19.50 to $30.20 per hour, with benefits including store discount and