Customer Service Team Lead: Retail Ops & Mentoring

Whole Foods Market; Ashburn (VA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness programs

Team Member perks access

Job summary

Whole Foods Market is seeking a Team Member to assist the Team Leader in daily operations, including cash management, merchandising, and labor control. The role emphasizes customer service, product knowledge, and alignment with WFM policies.

The position requires lifting up to 50 pounds, flexible scheduling including nights and weekends, and the ability to work in a wet and cold environment. Compensation ranges from $21.55 to $35.00 per hour with the Whole Benefits program.

Qualifications

• 18+ months retail Team Member experience.
• 6+ months supervisory experience.
• Strong customer service and communication skills.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Mentors and counsels Team Members to sustain a high-performance team.

Skills

Customer service

Retail operations

Team leadership

Product knowledge

Interpersonal skills

Regulatory & safety policies

Budget & Inventory

Microsoft Office

Job description

Whole Foods Market is seeking a Team Member to assist the Team Leader in daily operations, including cash management, merchandising, and labor control. The role emphasizes customer service, product knowledge, and alignment with WFM policies.

The position requires lifting up to 50 pounds, flexible scheduling including nights and weekends, and the ability to work in a wet and cold environment. Compensation ranges from $21.55 to $35.00 per hour with the Whole Benefits program.