Retail Team Lead/Shift Manager

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.; North Olmsted (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus incentive plan

Generous paid time off

Paid holidays

Medical, dental, and vision coverage

Retirement planning with company match

Life and disability insurance

Job summary

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is seeking a Store Team Lead/Shift Manager in North Olmsted, Ohio.

This full-time role focuses on guiding daily store operations, mentoring staff, and delivering strong customer service in a busy retail environment. You will supervise cash handling, merchandise organization, and performance metrics while contributing to Goodwill’s mission of helping the community thrive through its programs and outreach.

Qualifications

• Minimum 6 months of leadership experience.
• High school diploma or GED required.
• Exceptional customer service and teamwork skills beneficial.

Responsibilities

• Oversee daily store operations to ensure smooth running.
• Inspire and motivate team members to meet and exceed goals.
• Run cash register, organize merchandise, and monitor store metrics.

Skills

Leadership

Customer service

Teamwork

Education

High school diploma or GED

Tools

POS software

Job description

Join Our Team as a Store Team Lead/Shift Manager in North Olmsted, Ohio!

Goodwill Industries of Greater Cleveland & East Central Ohio seeks a motivated and enthusiastic full-time Store Team Lead/Shift Manager to help drive success in our North Olmsted retail store.

Are you ready to take the next step in your career? If you have some leadership experience and are eager to grow in a retail management role, this is the opportunity for you!

Why Join Goodwill?

At Goodwill, you won't just be taking on a job-you'll be making a difference. By becoming part of our mission to empower individuals on their journey to independence, you'll play an essential role in helping us provide life-changing programs to our community.

Your Role as a Store Team Lead:

As a vital part of our team, you will:

• Oversee daily store operations to ensure everything runs smoothly.
• Inspire and motivate team members to meet and exceed goals.
• Jump in where needed - running the cash register, organizing merchandise, or monitoring store performance metrics.

Your positive attitude and leadership skills will be key to creating a welcoming and efficient environment for customers and staff.

Make a Difference In Your Community. Working With Goodwill Means Being Part Of a Team That Directly Supports Outreach Programs In Your Local Community, Such As

• Pre-employment training
• Job placement services
• Family strengthening initiatives
• Community outreach programs

Your efforts also help us make an environmental impact by keeping tons of materials out of landfills. In 2023 alone, our donors and team helped divert more than 25 million pounds of materials from area landfills!

Amazing Benefits Await You

When you join Goodwill, you'll enjoy full-time hours and an outstanding benefits package that includes:

• Bonus incentive plan
• Generous paid time off
• Paid holidays
• Medical, dental, and vision coverage at a fraction of the premium cost
• Retirement planning with a company match
• Life insurance and disability insurance at no cost
• Employee assistance program
• Employee discount

What We're Looking For

To succeed as a Store Team Lead, you'll need:

• A minimum of 6 months of experience in a leadership role
• A high school diploma or GED
• Exceptional customer service and teamwork skills

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Background check required.