Retail Team Lead/Shift Manager

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.; Brook Park (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Paid time off

Paid holidays

Medical/dental/vision coverage

Retirement match

Life and disability insurance

Employee assistance program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a full-time Store Team Lead/Shift Manager for our Brook Park retail store. You will oversee daily operations, lead a team, and help achieve store goals.

Join a mission-driven environment with full-time hours and a strong benefits package, including a bonus incentive plan, generous PTO, holidays, and comprehensive coverage. Grounded in community impact, this role offers growth in retail leadership.

Qualifications

• Minimum 6 months of leadership experience
• High school diploma or GED required
• Exceptional customer service and teamwork skills

Responsibilities

• Oversee daily store operations to ensure smooth running
• Inspire and motivate team members to meet and exceed goals
• Jump in where needed—operate the cash register, organize merchandise, monitor store performance metrics

Skills

Leadership

Customer service

Teamwork

Retail operations

Education

High School Diploma or GED

Tools

POS system

Cash register

Merchandise organization

Job description

Goodwill Industries of Greater Cleveland & East Central Ohio seeks a motivated and enthusiastic full-time Store Team Lead/Shift Manager to help drive success at our Brook Park retail store.

Are you ready to take the next step in your career? If you have leadership experience and are eager to grow in a retail management role, this is the opportunity for you!

Why Join Goodwill?

At Goodwill, you won't just be taking on a job-you'll be making a difference. By becoming part of our mission to empower individuals on their journey to independence, you'll play a vital role in helping us deliver life-changing programs to our community.

Your Role as a Store Team Lead:

As a vital part of our team, you will:

• Oversee daily store operations to ensure everything runs smoothly.
• Inspire and motivate team members to meet and exceed goals.
• Jump in where needed- running the cash register, organizing merchandise, or monitoring store performance metrics.

Your positive attitude and leadership skills will be crucial in creating a welcoming and efficient environment for both customers and staff.

Make a Difference In Your Community. Working With Goodwill Means Being Part Of a Team That Directly Supports Outreach Programs In Your Local Community, Such As

• Pre-employment training
• Job placement services
• Family strengthening initiatives
• Community outreach programs

Your efforts also help us make an environmental impact by keeping tons of materials out of landfills. In 2023 alone, our donors and team helped divert more than 25 million pounds of materials from area landfills!

Amazing Benefits Await You!

When you join Goodwill, you'll enjoy full-time hours and an outstanding benefits package that includes:

• Bonus incentive plan
• Generous paid time off
• Paid holidays
• Medical, dental, and vision coverage at a fraction of the premium cost
• Retirement planning with a company match
• Life insurance and disability insurance at no cost
• Employee assistance program
• Employee discount

What We're Looking For

To succeed as a Store Team Lead, you'll need:

• A minimum of 6 months of experience in a leadership role
• A high school diploma or GED
• Exceptional customer service and teamwork skills

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Background check required.