Retail Team Lead - Merchandising & Customer Experience

Bass Pro Shops; Greenville (SC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical benefits

Dental benefits

Vision benefits

401k Retirement Savings

Paid holidays

Paid vacation

Job summary

Bass Pro Shops in Greenville, SC seeks a Team Lead - Front End to guide daily department operations, drive sales, and ensure a welcoming shopping experience.

You will lead staff, prepare schedules, enforce merchandising directives, coach associates, and coordinate product demonstrations and events with the store team.

The role requires 2–4 years in retail, High School Diploma or equivalent, and strong interpersonal skills to deliver exceptional customer service.

Qualifications

• High School Diploma or equivalent.
• 2–4 years in Retail Sales.
• Supervisory experience is a plus.

Responsibilities

• Direct daily department activities and staff.
• Implement merchandising directives and plan-o-grams.
• Staff department and prepare weekly schedules.
• Coach and motivate associates; support customer service goals.
• Conduct product knowledge demos and events coordination.
• Handle customer issues with management.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer service

Interpersonal communication

Merchandising

Training and coaching

Presentation skills

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management systems

MS Word

MS Excel

Job description

Bass Pro Shops in Greenville, SC seeks a Team Lead - Front End to guide daily department operations, drive sales, and ensure a welcoming shopping experience.

You will lead staff, prepare schedules, enforce merchandising directives, coach associates, and coordinate product demonstrations and events with the store team.

The role requires 2–4 years in retail, High School Diploma or equivalent, and strong interpersonal skills to deliver exceptional customer service.