Retail Team Lead - Membership Sales & Customer Experience

AAA Club Alliance; Norman (OK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

401k with company match

Paid parental leave

Holiday pay

Free AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is seeking an experienced Retail Staff Assistant/Team Lead for a full-time role in Norman, OK. The base pay ranges from $18.48 to $23.61 per hour with incentives averaging $162.00–$566.00 monthly.

The position supports mentoring, customer service excellence, and daily store operations while driving sales of AAA memberships and related services. Workweek is 37.5 hours with Monday–Friday 8AM–6PM and Saturday 8AM–5PM; Sundays are not scheduled.

Qualifications

• At least 3 years in sales and customer service.
• Experience in a lead or supervisory role preferred.
• Strong written and verbal communication skills.
• Proficient with multiple websites and programs for multitasking.
• Notary Public designation or willingness to obtain within 6 months.
• High school diploma or equivalent.

Responsibilities

• Guide a team to success and mentor associates.
• Perform key customer service and sales functions, including upselling AAA products.
• Assist members with travel planning and related services.
• Support store operations and cashiering as needed.
• Lead associates and contribute to store performance.

Skills

Sales

Customer Service

Leadership

Team Mentoring

Education

High school diploma or equivalent

Job description

AAA Club Alliance is seeking an experienced Retail Staff Assistant/Team Lead for a full-time role in Norman, OK. The base pay ranges from $18.48 to $23.61 per hour with incentives averaging $162.00–$566.00 monthly.

The position supports mentoring, customer service excellence, and daily store operations while driving sales of AAA memberships and related services. Workweek is 37.5 hours with Monday–Friday 8AM–6PM and Saturday 8AM–5PM; Sundays are not scheduled.