Retail Team Lead - Member Services & Operations

Sam's Club; Merrillville (IN); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Company discounts

Live Better U education benefit

Job summary

Sam's Club is seeking a storefront team member in Merrillville, IN, to supervise associates, support member services, and uphold store standards. You will mentor staff, assist with hiring and scheduling, and ensure adherence to Open Door policies while promoting a customer-first culture.

The role emphasizes teamwork, integrity, and continuous improvement as you help drive member satisfaction and operational excellence in a fast-paced retail environment.

Qualifications

• 6 months retail experience, including operating front-end equipment such as a cash register.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Communicate and support membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships, upgrades and credit accounts, encouraging renewals, and participating in sales and marketing events.
• Provide member service by acknowledging the member, identifying member needs, assisting with purchasing decisions, locating merchandise, providing guidance with self-service technology, and handling transactions using registers or self-checkout.
• Oversee the assigned area by handling claims and returns, zoning, merchandising, identifying shrink and damage, managing merchandise availability, arranging carts, and maintaining parking lot cleanliness.
• Complete accounting records, file transactions, prepare daily deposits, and oversee cash fund transfers while investigating cash overages and shortages.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers and partners, analyzing information, monitoring progress, and identifying improvement opportunities.
• Promote compliance with company policies, procedures, ethics and the Open Door Policy, and assist management with correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources, coordinating work assignments, providing advice and feedback, and modeling adaptability to change.
• Demonstrate respect for individuals by embracing differences, building teamwork, communicating with impact, and mentoring others.
• Act with integrity, maintaining highest standards of ethics, promoting company values and fostering a regenerative culture.
• Serve customers and members, delivering results with a customer-first focus, making decisions based on reliable information and balancing short- and long-term priorities.
• Strive for excellence by displaying curiosity, taking calculated risks, demonstrating courage, resilience, continuous improvement, and adopting new technologies.

Skills

Retail experience

Customer service

Front-end knowledge

Job description

Sam's Club is seeking a storefront team member in Merrillville, IN, to supervise associates, support member services, and uphold store standards. You will mentor staff, assist with hiring and scheduling, and ensure adherence to Open Door policies while promoting a customer-first culture.

The role emphasizes teamwork, integrity, and continuous improvement as you help drive member satisfaction and operational excellence in a fast-paced retail environment.