Retail Team Lead: Inspire, Train & Elevate Store Experience

Goodwill-Industries-of-West-Michigan,-Inc; Roosevelt Park (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a motivated Full-time Retail Team Lead in Roosevelt Park, MI. The role focuses on supervising store operations, guiding staff, and delivering outstanding customer service to shoppers in a fast-paced environment.

The ideal candidate will have leadership experience, strong communication skills, and flexibility to work weekends and holidays. A high school diploma or equivalent is required, with additional education considered a plus.

Qualifications

• Experience as team lead or supervisor in retail.
• Strong leadership and communication skills.
• Flexible availability including weekends and holidays.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Lead, motivate, and support retail team members to achieve store goals.
• Oversee daily store operations, including opening and closing procedures.
• Provide excellent customer service and resolve customer issues promptly.
• Train and mentor new and existing staff to improve performance and product knowledge.
• Maintain store appearance and ensure compliance with company policies and procedures.
• Assist with inventory management and stock replenishment.
• Collaborate with management to implement sales strategies and promotions.

Skills

Team leadership

Supervisory experience

Customer service

Communication skills

Education

High school diploma

Additional education

Job description

Goodwill Industries of West Michigan, Inc. is seeking a motivated Full-time Retail Team Lead in Roosevelt Park, MI. The role focuses on supervising store operations, guiding staff, and delivering outstanding customer service to shoppers in a fast-paced environment.

The ideal candidate will have leadership experience, strong communication skills, and flexibility to work weekends and holidays. A high school diploma or equivalent is required, with additional education considered a plus.