Retail Team Lead: Inspire Guests & Elevate Experience

Bath & Body Works; Williamsburg (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

Medical, dental, vision benefits

401k with company match

Paid time off

Tuition reimbursement

Job summary

You will focus on driving sales, delivering consistent customer experiences, and growing the store through strong leadership and coaching. This role requires flexibility to work peak days and varied shifts, and offers a 40% merchandise discount and comprehensive benefits.

Qualifications

• Proven experience delivering sales, customer experience and operational results in a fast-paced environment.
• Prior supervisory experience in a retail setting.
• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Serve as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.

Skills

Sales experience

Customer service

Leadership

Communication

Coaching

De-escalation

Availability

Education

High school diploma or equivalent

Job description

You will focus on driving sales, delivering consistent customer experiences, and growing the store through strong leadership and coaching. This role requires flexibility to work peak days and varied shifts, and offers a 40% merchandise discount and comprehensive benefits.