Retail Team Lead - Hardware & Customer Experience

Ace Hardware Corporation; Lafayette (CA); On-site; USD 31,000 - 32,000; Full time

Job summary

Lafayette Ace Hardware is seeking a Retail Supervisor to join our team. You will lead a team, deliver exceptional customer service, and help drive store performance.

Responsibilities include supervising staff, managing inventory, implementing sales strategies, addressing customer concerns, and training new employees. This role provides a friendly, community-focused environment with growth opportunities and employee discounts.

Qualifications

• Previous experience in retail management, preferably in a hardware store.
• Strong leadership, communication, and organizational skills.
• Customer-focused with knowledge of hardware products and industry trends.

Responsibilities

• Customer Service: Ensure every customer feels welcome and valued by providing exceptional service.
• Team Leadership: Supervise and motivate staff to achieve sales targets and maintain high standards of customer service.
• Inventory Management: Oversee stock levels, order products, and manage inventory to ensure the store is well-stocked.
• Sales Optimization: Implement sales strategies and promotions to boost store performance.
• Problem-Solving: Address and resolve customer complaints and issues efficiently and effectively.
• Training and Development: Train new employees and provide ongoing support and development for current staff.

Skills

Leadership

Communication

Organizational skills

Job description

Lafayette Ace Hardware is seeking a Retail Supervisor to join our team. You will lead a team, deliver exceptional customer service, and help drive store performance.

Responsibilities include supervising staff, managing inventory, implementing sales strategies, addressing customer concerns, and training new employees. This role provides a friendly, community-focused environment with growth opportunities and employee discounts.