Retail Team Lead Full-Time

Goodwill Industries of West Michigan, Inc.; Roosevelt Park (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill Industries of West Michigan, Inc. in Roosevelt Park, MI seeks a Full-time Retail Team Lead to supervise daily store operations, mentor staff, and ensure a positive shopping experience for customers.

You will lead a team, manage opening/closing, and resolve issues while upholding company standards. The role emphasizes strong leadership, excellent customer service, and active participation in inventory and promotions.

Qualifications

• Proven experience as a team lead or in a supervisory role within retail.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-focused with excellent problem-solving abilities.
• Flexible availability including weekends and holidays.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Lead, motivate, and support retail team members to achieve store goals.
• Oversee daily store operations, including opening and closing procedures.
• Provide excellent customer service and resolve any customer issues promptly.
• Train and mentor new and existing staff to improve performance and product knowledge.
• Maintain store appearance and ensure compliance with company policies and procedures.
• Assist with inventory management and stock replenishment.
• Collaborate with management to implement sales strategies and promotions.

Skills

Team leadership

Retail operations

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Full-time Retail Team Lead

Location: Roosevelt Park, MI, 49441

We are seeking a motivated and experienced Full-time Retail Team Lead to join our team in Roosevelt Park, MI. The ideal candidate will have strong leadership skills and a passion for delivering excellent customer service. As a Team Lead, you will be responsible for supervising daily store operations, guiding team members, and ensuring a positive shopping experience for our customers.

Responsibilities

• Lead, motivate, and support retail team members to achieve store goals.
• Oversee daily store operations, including opening and closing procedures.
• Provide excellent customer service and resolve any customer issues promptly.
• Train and mentor new and existing staff to improve performance and product knowledge.
• Maintain store appearance and ensure compliance with company policies and procedures.
• Assist with inventory management and stock replenishment.
• Collaborate with management to implement sales strategies and promotions.

Qualifications

• Proven experience as a team lead or in a supervisory role within retail.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-focused with excellent problem-solving abilities.
• Flexible availability including weekends and holidays.
• High school diploma or equivalent; additional education is a plus.