Retail Team Lead - Elevate Style & Customer Experience

Free People; St. Louis (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discounts

Paid time off

Job summary

URBN's Free People brand seeks a proactive Key Holder to support store leadership in daily operations and to inspire a high-energy customer experience at the Saint Louis location. You will help drive sales, uphold brand standards, and contribute to a positive team environment.

Responsibilities include delivering personalized service, coaching teammates, and ensuring seamless omni-channel order processing while maintaining safety and policy compliance.

Qualifications

• Experience in retail or customer-facing roles preferred.
• Ability to lead by example and coach teammates.
• Comfort with flexible hours including nights, weekends, and holidays.

Responsibilities

• Assist store leadership in daily operations and guest experience.
• Drive sales through personalized service and product recommendations.
• Maintain brand standards, omni-channel order processing, and safety/compliance.

Skills

Leadership

Team player

Customer service

Flexibility

Communication

Tools

POS systems

Job description

URBN's Free People brand seeks a proactive Key Holder to support store leadership in daily operations and to inspire a high-energy customer experience at the Saint Louis location. You will help drive sales, uphold brand standards, and contribute to a positive team environment.

Responsibilities include delivering personalized service, coaching teammates, and ensuring seamless omni-channel order processing while maintaining safety and policy compliance.