Retail Team Lead: Elevate Customer Experience

NIKE; Seymour (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts for family from Nike/Conver/

401(k) plan eligibility

Health Savings Accounts

Employee Stock Purchase Plan

Tuition Reimbursement

Job summary

Nike Factory Pigeon Forge is seeking a Retail Supervisor to lead a fast-paced, high-volume store team in Pigeon Forge, TN. You’ll guide customers to the best footwear and apparel options while modeling Nike's service standards and values.

As the face of NIKE, you’ll manage daily operations, train staff, and ensure top-tier customer experiences during nights and weekends. Join us to grow within Nike and help shape memorable customer moments.

Qualifications

• 1 year of retail or consumer service experience.
• Ability to work nights, weekends and holidays as required.
• Strong customer service skills and product knowledge.
• Willingness to learn and train on Nike products and technologies.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing a positive attitude to teammates and customers daily.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations at every step.

Skills

Retail experience

Customer service

Flexibility

Team leadership

Job description

Nike Factory Pigeon Forge is seeking a Retail Supervisor to lead a fast-paced, high-volume store team in Pigeon Forge, TN. You’ll guide customers to the best footwear and apparel options while modeling Nike's service standards and values.

As the face of NIKE, you’ll manage daily operations, train staff, and ensure top-tier customer experiences during nights and weekends. Join us to grow within Nike and help shape memorable customer moments.