Retail Team Lead: Elevate Customer Experience

Heydude-; Las Vegas (NV); On-site; USD 23,000 - 29,000; Full time

Job summary

Crocs, Inc. is seeking a customer-focused retail team member in Las Vegas to deliver exceptional consumer experiences, support multiple store departments, and lead by example on the sales floor.

The role requires flexibility for nights, weekends, and extended hours, with previous retail experience preferred. As a HEYDUDE brand ambassador, you’ll stay informed about product collaborations and launches while adhering to all company policies and asset protection guidelines, ensuring a seamless

Qualifications

• Must be 18 years or older.
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position.
• Desire to succeed in a high growth, fast‑paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying V.I.B.E.S service model.
• Champion a positive team culture by sharing ideas, feedback, and concerns, while upholding Crocs, Inc core values.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, and stockroom operations.
• Lead by example on the sales floor to achieve and exceed personal and team sales goals.
• Manage daytime team activities, delegating tasks and ensuring timely follow-up with high service standards.
• Serve as a brand ambassador by staying informed about product collaborations, launches, and HEYDUDE initiatives.
• Adhere to HEYDUDE policies, including Asset Protection, shortage prevention, inventory control, and compliance.

Skills

Retail experience

Leadership potential

Customer service

Team collaboration

Tools

POS system

Job description

Crocs, Inc. is seeking a customer-focused retail team member in Las Vegas to deliver exceptional consumer experiences, support multiple store departments, and lead by example on the sales floor.

The role requires flexibility for nights, weekends, and extended hours, with previous retail experience preferred. As a HEYDUDE brand ambassador, you’ll stay informed about product collaborations and launches while adhering to all company policies and asset protection guidelines, ensuring a seamless