Retail Team Lead: Elevate Customer Experience

Banana Republic; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discount: 50% off regular‑

Competitive PTO

401(k) with company match

Employee stock purchase plan

Medical, dental, vision, life

Job summary

Banana Republic in Dallas is seeking a frontline team member who will support store leadership and drive a best-in-class customer experience. You will model selling behaviors, educate customers about loyalty programs, and collaborate with staff to ensure tasks are completed efficiently while maintaining a positive environment.

You will engage customers with brand storytelling, help manage day-to-day operations, and participate in opening/closing routines, with a flexible schedule that includes

Qualifications

• Provide clear and direct communication of expectations.
• Ability to utilize technology to engage with customers and team.
• Willingness to work a flexible schedule including holidays, evenings, weekends.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs to promote retention.
• Role model selling behaviors and ensure best-in-class customer experience.
• Support sales leader during non-peak hours with the customer as the primary focus.
• Collaborate with leadership to complete tasks efficiently and on time.
• Build expertise in the product lifecycle and brand messaging.
• Support opening/closing checklists and after-hours tasks as needed.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure compliance with company standards.

Skills

Customer service

Communication

Flexible schedule

Team collaboration

Lift up to 30 lbs

Job description

Banana Republic in Dallas is seeking a frontline team member who will support store leadership and drive a best-in-class customer experience. You will model selling behaviors, educate customers about loyalty programs, and collaborate with staff to ensure tasks are completed efficiently while maintaining a positive environment.

You will engage customers with brand storytelling, help manage day-to-day operations, and participate in opening/closing routines, with a flexible schedule that includes