Retail Team Lead — Customer & Operations Leader

America’s Antique Mall; Highland (IN); On-site; USD 22,041 - 23,419; Full time

Job summary

America's Antique Mall in Highland, IN is hiring a Retail Team Lead to supervise daily store operations, assist shoppers and vendors, and lead by example. This full-time role involves opening/closing the store, operating the register, maintaining store standards, and guiding staff during shifts to ensure excellent customer service.

The position offers $16.50-$17.50 per hour and requires at least one year of leadership or supervisory experience, plus strong communication and organizational skills

Qualifications

• Must have leadership or supervisory experience.

Responsibilities

• Provide professional service to shoppers and vendors.
• Support daily store operations and assigned employees.
• Open and close the store according to established procedures.
• Operate the point-of-sale system and follow cash-handling procedures.
• Help train new employees on basic store procedures.
• Maintain a clean, organized, and welcoming store.
• Assist with shopper and vendor questions.
• Help resolve routine shopper concerns.
• Lead by example and promote a positive team environment.

Skills

Leadership experience

Customer service

Communication skills

Dependability

Initiative

Education

High school diploma, GED, or equivalent

Job description

America's Antique Mall in Highland, IN is hiring a Retail Team Lead to supervise daily store operations, assist shoppers and vendors, and lead by example. This full-time role involves opening/closing the store, operating the register, maintaining store standards, and guiding staff during shifts to ensure excellent customer service.

The position offers $16.50-$17.50 per hour and requires at least one year of leadership or supervisory experience, plus strong communication and organizational skills