Retail Team Lead

America’s Antique Mall; Streetsboro (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

America's Antique Mall in Streetsboro, OH is hiring a Retail Team Lead to join our energetic, customer-focused team. This full-time role supports store management, directs employees on shifts, and assists shoppers and vendors at the register.

The ideal candidate will have leadership experience, strong communication skills, and a commitment to excellent customer service in a fast-paced retail environment.

Qualifications

• High school diploma, GED, or equivalent.
• At least one year of leadership, supervisory, or key-holder experience.
• Two or more years of retail, customer-service, hospitality, or related experience preferred.
• Strong communication, organization, and customer-service skills.
• Dependable, professional, and able to take initiative.
• Basic computer and point-of-sale skills.
• Ability to work days, evenings, weekends, and certain holidays.
• Ability to remain active for extended periods and lift up to 30 pounds.

Responsibilities

• Provide professional service to shoppers and vendors
• Support daily store operations and assigned employees
• Open and close the store according to established procedures
• Operate the point-of-sale system and follow cash-handling procedures
• Maintain a clean, organized, safe, and welcoming store
• Assist with shopper and vendor questions
• Help resolve routine shopper concerns
• Lead by example and promote a positive team environment

Skills

Leadership experience

Customer service

Communication skills

Organizational skills

Professionalism

Education

High school diploma or GED

Tools

POS system

Basic computer skills

Job description

• 9264 Market Square Dr, Streetsboro, OH 44241, USA

Job Information

• Job Title: Retail Team Lead
• Employment Type: Full-Time
• Pay Range: $15.00–$17.00 per hour, based on experience

America's Antique Mall is hiring an energetic, dependable, and customer-focused Retail Team Lead to join our Streetsboro team.

America's Antique Mall is a unique retail marketplace featuring hundreds of independent vendors and small-business owners. We are committed to excellent customer service and a positive, team-oriented work environment.

The Retail Team Lead supports store management with daily operations and provides direction to employees during assigned shifts. This hands-on role includes assisting shoppers and vendors, operating the register, maintaining store standards, and helping open and close the store.

Responsibilities

• Provide professional service to shoppers and vendors
• Support daily store operations and assigned employees
• Open and close the store according to established procedures
• Operate the point-of-sale system and follow cash-handling procedures
• Maintain a clean, organized, safe, and welcoming store
• Assist with shopper and vendor questions
• Help resolve routine shopper concerns
• Lead by example and promote a positive team environment

Qualifications

• High school diploma, GED, or equivalent required
• At least one year of leadership, supervisory, or key-holder experience required
• Two or more years of retail, customer-service, hospitality, or related experience preferred
• Strong communication, organization, and customer-service skills
• Dependable, professional, and able to take initiative
• Basic computer and point-of-sale skills
• Ability to work days, evenings, weekends, and certain holidays
• Ability to remain active for extended periods and lift up to 30 pounds, with or without reasonable accommodation

America's Antique Mall is an equal opportunity employer.