Retail Team Lead

America’s Antique Mall; Highland (IN); On-site; USD 22,041 - 23,419; Full time

Job summary

America's Antique Mall in Highland, IN is hiring a Retail Team Lead to supervise daily store operations, assist shoppers and vendors, and lead by example. This full-time role involves opening/closing the store, operating the register, maintaining store standards, and guiding staff during shifts to ensure excellent customer service.

The position offers $16.50-$17.50 per hour and requires at least one year of leadership or supervisory experience, plus strong communication and organizational skills

Qualifications

• Must have leadership or supervisory experience.

Responsibilities

• Provide professional service to shoppers and vendors.
• Support daily store operations and assigned employees.
• Open and close the store according to established procedures.
• Operate the point-of-sale system and follow cash-handling procedures.
• Help train new employees on basic store procedures.
• Maintain a clean, organized, and welcoming store.
• Assist with shopper and vendor questions.
• Help resolve routine shopper concerns.
• Lead by example and promote a positive team environment.

Skills

Leadership experience

Customer service

Communication skills

Dependability

Initiative

Education

High school diploma, GED, or equivalent

Job description

Job Information

• Job Title: RetailTeam Lead


• Employment Type:Full-Time


• Pay Range:$16.50-$17.50

America's Antique Mall is hiring an energetic, dependable, and customer-focused Retail Team Lead to join our Highland team.

America's Antique Mall is a unique retail marketplace featuring hundreds of independent vendors and small-business owners. We are committed to excellent customer service and a positive, team-oriented work environment.

The Retail Team Lead supports store management with daily operations and provides direction to employees during assigned shifts. This hands-on role includes assisting shoppers and vendors, operating the register, maintaining store standards, and helping open and close the store.

Responsibilities

• Provide professional service to shoppers and vendors


• Support daily store operations and assigned employees


• Open and close the store according to established procedures


• Operate the point-of-sale system and follow cash-handling procedures


• Help train new employees on basic store procedures


• Maintain a clean, organized, and welcoming store


• Assist with shopper and vendor questions


• Help resolve routine shopper concerns


• Lead by example and promote a positive team environment

Qualifications

• High school diploma, GED, or equivalent required


• At least one year of leadership, supervisory, or key-holder experience required


• Two or more years of retail, customer-service, hospitality, or related experience preferred


• Strong communication, organization, and customer-service skills


• Dependable, professional, and able to take initiative


• Basic computer and point-of-sale skills


• Ability to work days, evenings, weekends, and certain holidays


• Ability to remain active for extended periods and lift up to 30 pounds, with or without reasonable accommodation

America's Antique Mall is an equal opportunity employer.