Retail Team Lead — Customer Experience & Store Ops

salvarmycareers; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Professional development

Growth opportunities

Supportive work environment

Comprehensive benefits

Job summary

The Salvation Army in Chicago is seeking a Lead Store Sales Associate to support the store management team. This role is vital in maintaining efficient store operations, delivering excellent customer service, and advancing our mission through daily retail activities.

You will handle sales, banking, inventory, and staffing support, while ensuring a welcoming shopping environment. The position requires weekend availability and a full-time schedule; training is provided and benefits are offered.

Qualifications

• High School Graduate or Equivalent.
• Retail experience required.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Skills

English communication

POS & payroll software

Cash handling

Customer service

Education

High School Diploma or equivalent

Retail experience

Tools

Point of Sale System

Payroll program

Job description

The Salvation Army in Chicago is seeking a Lead Store Sales Associate to support the store management team. This role is vital in maintaining efficient store operations, delivering excellent customer service, and advancing our mission through daily retail activities.

You will handle sales, banking, inventory, and staffing support, while ensuring a welcoming shopping environment. The position requires weekend availability and a full-time schedule; training is provided and benefits are offered.