Retail Team Lead

tsainternal; Chicago (IL); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Supportive, mission-driven environment

Positive community impact

Job summary

The Salvation Army in Chicago is seeking a Lead Store Sales Associate to support the store management team and oversee daily retail operations. You will drive sales, ensure smooth opening/closing procedures, and maintain accurate banking practices.

This role emphasizes exceptional customer service, product presentation, and teamwork in a mission-driven environment with a comprehensive benefits package. Weekend availability may be required.

Qualifications

• High School diploma or equivalent is required.
• Retail experience is required.
• Must be able to communicate clearly in English.
• Experience with POS systems and payroll programs is preferred.
• Strong cash handling and customer service orientation are essential.

Responsibilities

• Assist management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation and inventory turnover.
• Provide exceptional customer service and maintain store appearance.

Skills

English language

POS system

Payroll software

Cash handling

Customer service

Education

High School graduate

Retail experience

Tools

Point of Sale System

Payroll program

Job description

About Us

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Location

6434 W 63rd St, Chicago, IL 60638

Pay Rate

$18.00

Status

Full Time/40Hours

Candidates must be available to work a full-time schedule and be able to work weekends as needed.

Job Overview

We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

Key Responsibilities

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Qualifications

Education & Experience

• High School Graduate or Equivalent
• Retail experience required

Skills & Abilities

• Ability to speak, write and understand English for effective communication
• Basic computer skills including Point of Sales System and payroll program
• Proficient cash handling and accurate change-giving abilities
• Strong customer service orientation

Certifications

• Valid Driver's License and personal transportation for bank runs
• Must be able to pass a Motor Vehicle Record Search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus

Work Environment

• Store environment with quiet to moderate noise level
• May be dusty and experience temperature fluctuations based on weather
• May stand for extended periods

Travel

• May be required to travel to various locations for work or training

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.