Store Lead: Customer Experience & Operations

salvarmycareers; West Bloomfield Charter Township (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Salvation Army in Michigan is seeking a Lead Store Sales Associate to support the store management team in daily retail operations and customer service, ensuring adherence to procedures and mission-driven goals.

Responsibilities include opening/closing procedures, banking, product rotation, and maintaining displays, while providing direction in the absence of management and coaching colleagues as needed.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Must be able to communicate effectively in English.
• Basic computer skills including POS and payroll software.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation process and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns in behavior or attitude.
• Assist others with basic register problem solving.

Skills

English communication

Cash handling

Customer service

Basic computer skills

Education

High School Graduate or Equivalent

Retail experience required

Tools

Point of Sale System

Payroll program

Job description

The Salvation Army in Michigan is seeking a Lead Store Sales Associate to support the store management team in daily retail operations and customer service, ensuring adherence to procedures and mission-driven goals.

Responsibilities include opening/closing procedures, banking, product rotation, and maintaining displays, while providing direction in the absence of management and coaching colleagues as needed.