Impactful Lead Retail Associate - Store Ops & Service

The Salvation Army USA Central Territory; New Haven (IN); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory is seeking a Lead Store Sales Associate to support the store management team and ensure smooth daily retail operations. This role emphasizes customer service excellence and alignment with the organization’s mission across thrift store operations.

Responsibilities include sales, opening/closing procedures, banking, inventory management, and maintaining store displays while leading staff in the absence of management.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

The Salvation Army USA Central Territory is seeking a Lead Store Sales Associate to support the store management team and ensure smooth daily retail operations. This role emphasizes customer service excellence and alignment with the organization’s mission across thrift store operations.

Responsibilities include sales, opening/closing procedures, banking, inventory management, and maintaining store displays while leading staff in the absence of management.