Retail Team Lead: Customer Experience & Store Operations

Morgan Memorial Goodwill Industries, Inc.; Northampton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Morgan Memorial Goodwill Industries, Inc. is seeking a Sales Associate to perform cashiering, customer service, and supervision tasks. The role includes guiding other Sales Associates, ensuring policy adherence, and supporting daily store operations.

The position requires a high school diploma or equivalent and prior retail experience, with strong leadership, communication, and customer-service skills. Candidates should be prepared to handle cash, assist customers, and help manage store assets

Qualifications

• High school diploma or equivalent and prior retail experience.
• Must be able to perform math at an eighth-grade level and speak English.
• Strong leadership skills with ability to train, develop and motivate staff.

Responsibilities

• Monitor cash registers for accuracy and end-of-day reconciliation.
• Process customer payments and store credits; correct errors.
• Provide excellent customer service and guidance to Sales Associates.
• Open/close the store on schedule and supervise daily floor activities.
• Direct housekeeping and assign duties in the absence of the Store Manager.

Skills

Customer service

Leadership

Team building

Education

High school diploma or equivalent

Job description

Morgan Memorial Goodwill Industries, Inc. is seeking a Sales Associate to perform cashiering, customer service, and supervision tasks. The role includes guiding other Sales Associates, ensuring policy adherence, and supporting daily store operations.

The position requires a high school diploma or equivalent and prior retail experience, with strong leadership, communication, and customer-service skills. Candidates should be prepared to handle cash, assist customers, and help manage store assets