Retail Team Lead — Customer Experience & Culture

Outlets Nags Head; North Carolina; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

Outlets Nags Head is seeking an Assistant Manager to support the customer experience and shape store culture. You will lead on the sales floor, coach associates, and collaborate with the Store Manager to recruit and develop talent.

This role emphasizes hospitality, omnichannel service, and financial discipline, with monthly bonus opportunities. Regular/full-time position in Nags Head, NC with comprehensive benefits and room for growth.

Qualifications

• 1+ year retail management experience or equivalent.
• Hospitality mindset when connecting with customers and associates.
• Tech-savvy with ability to operate a point-of-sale system.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors for customers.
• Coach associates to create genuine customer connections and inclusivity.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Hospitality mindset

POS system proficiency

Leadership on sales floor

Business acumen

Initiative

Tools

POS system

Job description

Outlets Nags Head is seeking an Assistant Manager to support the customer experience and shape store culture. You will lead on the sales floor, coach associates, and collaborate with the Store Manager to recruit and develop talent.

This role emphasizes hospitality, omnichannel service, and financial discipline, with monthly bonus opportunities. Regular/full-time position in Nags Head, NC with comprehensive benefits and room for growth.