Retail Team Lead - Customer Experience Champion

Gap; Hershey (PA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Gap is seeking a friendly, customer-focused Store Associate for our Hershey, PA location. You will help customers, educate them about loyalty programs, and model excellent selling behaviors to deliver a best-in-class experience.

The role supports store leadership and requires collaboration with teammates to keep tasks on schedule and drive growth. As part of an iconic American brand, you will contribute to a positive work environment while maintaining store standards and leveraging omni-channel

Qualifications

• Previous retail or customer service experience.
• Ability to communicate clearly with customers and team.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Assist customers and provide exceptional service.
• Educate customers about loyalty programs.
• Model selling behaviors and maintain store standards.
• Support store leadership during peak and non-peak hours.
• Help with opening/closing tasks and checklists.
• Collaborate with teammates to ensure tasks complete on time.
• Leverage omni-channel to create a frictionless customer experience.

Skills

Customer service

Communication skills

Flexibility

Job description

Gap is seeking a friendly, customer-focused Store Associate for our Hershey, PA location. You will help customers, educate them about loyalty programs, and model excellent selling behaviors to deliver a best-in-class experience.

The role supports store leadership and requires collaboration with teammates to keep tasks on schedule and drive growth. As part of an iconic American brand, you will contribute to a positive work environment while maintaining store standards and leveraging omni-channel