Retail Team Lead – Customer Experience

Nike Inc; BLOOMINGTON (MN); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Discounts on Nike family brands

Paid time off

401(k) and retirement benefits

Health savings accounts

Job summary

Nike is seeking a Retail Supervisor at the Mall of America in Bloomington, MN. You will lead a high-volume team, delivering exceptional customer service and guiding customers in choosing the right products.

This full-time role requires at least 1 year of retail experience, ability to work nights and weekends, and a passion for the Nike brand. Enjoy benefits and a dynamic, fast-paced store environment.

Qualifications

• Must be at least 18 years old.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events.

Skills

Customer service

Job description

Nike is seeking a Retail Supervisor at the Mall of America in Bloomington, MN. You will lead a high-volume team, delivering exceptional customer service and guiding customers in choosing the right products.

This full-time role requires at least 1 year of retail experience, ability to work nights and weekends, and a passion for the Nike brand. Enjoy benefits and a dynamic, fast-paced store environment.