Retail Team Lead: Client Experience & Coaching

Hill House Home; Newport Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hill House Home in Newport Beach, CA is seeking a Keyholder to help lead our retail team. This full-time role focuses on delivering exceptional client experiences, coaching a passionate staff, and upholding brand standards on the sales floor.

You will collaborate with store leadership and cross-functional partners, manage scheduling, inventory, and visual merchandising, and contribute to a positive, inclusive store culture. The hourly compensation starts at $22+ per hour, with weekends required.

Qualifications

• Retail or service-management experience required.
• Strong communication and people development skills.
• Flexible, self-motivated, and responsible.

Responsibilities

• Lead by example on the sales floor, engaging with clients to meet client experience goals.
• Ensure smooth store operations, adhere to policies and maintain merchandising standards.
• Collaborate cross-functionally with marketing, eCommerce, creative, and operations partners to address goals.
• Assist Store Manager with staffing, inventory, and visual displays; support daily operations.
• Work in a fast-paced environment with attention to detail.

Skills

Retail management

Customer service

Leadership

Communication

Job description

Hill House Home in Newport Beach, CA is seeking a Keyholder to help lead our retail team. This full-time role focuses on delivering exceptional client experiences, coaching a passionate staff, and upholding brand standards on the sales floor.

You will collaborate with store leadership and cross-functional partners, manage scheduling, inventory, and visual merchandising, and contribute to a positive, inclusive store culture. The hourly compensation starts at $22+ per hour, with weekends required.