Retail Team Lead - Elevate Experience & Operations

Hill House Home; Boston (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Hill House Home seeks a Keyholder to help lead our Boston, MA store team, serving as a brand ambassador and pivotal part of the Hill House family. In this full-time role with a retail schedule (including weekends), you will coach and mentor a passionate team, drive exceptional client experiences, and partner with store leadership to maintain smooth operations and brand standards.

You will work hands-on on the sales floor, contribute to merchandising, and help create a welcoming, inclusive

Qualifications

• Retail management experience or service industry management background.
• Passion for people development and customer experiences.
• Self-motivated with exceptional communication and motivational attitude.
• High degree of flexibility and initiative.
• Embraces a culture of learning and advocacy.
• Has lived experiences with people from different backgrounds and diverse teams.

Responsibilities

• Lead on the sales floor to engage clients and meet client experience goals.
• Ensure store operations run smoothly, uphold policies, and maintain brand standards.
• Collaborate with marketing, eCommerce, creative, and operations to address goals.
• Assist Store Manager with staffing plans, inventory, and visual displays.
• Work in a fast-paced environment with attention to detail.

Skills

Retail management

Customer service

Communication

Flexible schedule

Job description

Hill House Home seeks a Keyholder to help lead our Boston, MA store team, serving as a brand ambassador and pivotal part of the Hill House family. In this full-time role with a retail schedule (including weekends), you will coach and mentor a passionate team, drive exceptional client experiences, and partner with store leadership to maintain smooth operations and brand standards.

You will work hands-on on the sales floor, contribute to merchandising, and help create a welcoming, inclusive