Retail Team Lead - Brand, Service & Community

J.Crew; Durham (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) plan with company matching

Medical, dental, prescription, vision,

Paid time off and holidays

Discounts on entertainment, travel, &

Job summary

J.Crew in Durham, NC is seeking an Assistant Manager to lead a store team and drive profitability through genuine customer connections and brand loyalty. You will coach sales associates, collaborate with leadership, and ensure smooth operational support as needed.

You will help manage divisions, recruit and train staff, and strive to exceed goals while delivering best-in-class service. This role requires flexibility for shifts including nights, weekends, and holidays.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift/move at least 40 pounds

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results and maximize profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development.
• Partner with Store Director and Associate Store Manager to create a collaborative working environment for all associates.
• Ensure the team consistently exceeds goals and provides best-in-class customer service.
• Lead fit sessions to boost product knowledge and authentic customer connection.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into various roles on the sales floor when needed.

Skills

Retail management

Team leadership

Job description

J.Crew in Durham, NC is seeking an Assistant Manager to lead a store team and drive profitability through genuine customer connections and brand loyalty. You will coach sales associates, collaborate with leadership, and ensure smooth operational support as needed.

You will help manage divisions, recruit and train staff, and strive to exceed goals while delivering best-in-class service. This role requires flexibility for shifts including nights, weekends, and holidays.